INTAKE & REFERRALS

Daily, around 40 new cases come through the doors of our five intake offices across the Cape Peninsula. We assist with intake and referral services. Crisis intervention offers immediate short-term assistance to children in trouble. Risk and safety assessments identify hazards and risk factors that could cause a child harm. We open inquiries of children’s court in order to ensure the safety of children identified as being at risk.


INTAKE & REFERRALS

Daily, around 40 new cases come through the doors of our five intake offices across the Cape Peninsula. We assist with intake and referral services. Crisis intervention offers immediate short-term assistance to children in trouble. Risk and safety assessments identify hazards and risk factors that could cause a child harm. We open inquiries of children’s court in order to ensure the safety of children identified as being at risk.


INTAKE & REFERRALS

Daily, around 40 new cases come through the doors of our five intake offices across the Cape Peninsula. We assist with intake and referral services. Crisis intervention offers immediate short-term assistance to children in trouble. Risk and safety assessments identify hazards and risk factors that could cause a child harm. We open inquiries of children’s court in order to ensure the safety of children identified as being at risk.


ABOUT

Our intake unit is the first point of entry for clients seeking assistance iro vulnerable children and their families. The social workers within this unit assist children in crisis situations and conduct risk and safety assessments in order to determine the level of risk the child/ren are being exposed to. Therefore, depending on the findings of these risk and safety assessments, this unit will either open Children’s Court inquiries, assist with birth registrations, child support and foster grant applications, behaviour problems or other related social problems which may be placing children at risk.

The intake unit is primarily responsible for conducting risk assessments which often present as emergencies within Athlone, Langa, Hanover Park, Lotus River, Ottery and the Phillipi Horticulture areas.

In addition, it also assists with the following:

  • Child Support Grants applications
  • Opening investigations for foster care grant applications
  • Late birth registrations
  • Ministerial inquiries due to matters as reported directly to the Ministers office

The communities served by CTCWS are challenged by gangsterism, crime and substance abuse, which leads to daily reports of abuse, neglect and abandonment. To ensure that we can access children who are at risk, the Intake Unit follows organizational policy and procedures around working safely in our communities. We also rely on the strong relationships we have developed with community members and other NGOs to also provide information on what is happening within communities before proceeding.

AREAS OF OPERATION

Athlone

Office hours

Weekdays 08:00 – 16:00

Contact Details

+27 (0) 21 6383 127
+27 (0) 21 6385 277

Address

Visit us at 157 Lower Klipfontein Road, Athlone

 

Khayelitsha

Office Hours

Weekdays 08:00 – 16:00

Contact Details

+27 (0) 21 387 0163
+27 (0) 21 387 5877

Address

Visit us at Bancedeni Centre, Site C, Khayelitsha. 

Manenberg

Office Hours

Monday & Wednesday 09:00 – 13:00

Address

Located at the Old SHAWCO Building, Kasouga Road, Manenberg.

 

Lotus River

Office hours

Monday & Wednesday
09:00 – 13:00

Address

Visit us at AYV Centre, Klip Road, Lotus River.

 

HANOVER PARK

Office hours

Weekdays 08:00 – 16:00

Contact Details

+27 (0) 21 6383 127
+27 (0) 21 6385 277

Address

Visit us at 37 Ryston Road, Hanover park

 

LANGA

Office hours

Weekdays 08:00 – 16:00

Contact Details

+27 (0) 21 6383 127
+27 (0) 21 6385 277